Returns

All sales are final. Our pieces are not eligible for return or exchange.

Each By Shima piece is made by hand, often to order. If you have any questions about size, stone or material, please write to us at info@nooagems.com before you purchase. We are always happy to help you choose.

If something is wrong

If your piece arrives damaged, or there is any issue with your order, please contact us at info@nooagems.com within 48 hours of delivery, with your order number and a photo. We will make it right.